Grievance Redressal Policy – NewsSutra.com
📜 Purpose
At NewsSutra, we uphold the highest standards of ethical journalism. In line with the IT Rules, 2021, we provide our readers with a transparent mechanism to address grievances related to published content. This policy outlines how users can raise concerns and how we handle complaints.
🧾 Scope of the Policy
This policy applies to:
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Any content published on https://newssutra.com
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Reader complaints regarding accuracy, fairness, defamation, copyright, or privacy
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Grievances related to the Code of Ethics under IT Rules, 2021
🧑💼 Grievance Officer Details
As per Rule 11(2)(a) of the IT Rules, 2021, we have appointed a Grievance Officer:
Name: Ronald Kapper
Designation: Grievance Officer
Email: grievance@newssutra.com
Address: Plot 54, S.no.33/1, Vidhya nagar, Maharashtra, Pune 411032
Phone: 7276575077
The Grievance Officer is available from 10:00 AM to 6:00 PM (IST) on working days.
📝 How to File a Grievance
To file a grievance, please email us at grievance@newssutra.com with the subject line:
“Grievance Submission – [Article Title or URL]”
Your complaint must include:
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Your full name and contact information
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The link to the content in question
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A detailed description of the issue
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The nature of the grievance (e.g., false information, defamation, privacy violation)
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Supporting evidence or documentation, if available
Anonymous or incomplete complaints may not be processed.
⏱️ Redressal Timeline
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All grievances will be acknowledged within 24 hours.
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A final resolution will be provided within 15 days from the date of receipt, as mandated by the IT Rules.
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If required, we may seek additional information from the complainant.
⚖️ Escalation and Legal Recourse
If a complainant is dissatisfied with our response, they may escalate the matter to the self-regulatory body (if applicable) or approach legal authorities as per applicable laws.
🔐 Confidentiality
All grievance-related information will be handled with strict confidentiality, and personal data will be processed in accordance with our Privacy Policy and applicable data protection laws.
✅ Commitment to Ethical Journalism
We are dedicated to resolving grievances fairly, promptly, and transparently. This policy reflects our commitment to responsible news publishing and public accountability.
